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Return Policy:

  • If you are dissatisfied with your order for any reason, you can return your items for a refund or exchange. 
  • Within 30 days; refunds will be applied to the same form of payment used to make the purchase on our webstore
  • Outside 30 days; refunds will be in the form of a credit redeemable on your next purchase. This credit is good for 1 year of the issue date.
  • ALL returns are subject to a 20% restock fee
  • Shipping and handling charges are not part of any credit or refund. The customer is always responsible for freight charges. Attempting to use TTRs account numbers for freight collect charges will immediately be refused at your expense.
  • All items being returned must be accompanied by an RMA number (Return of Material goods Authorization) 
  • All items must be in new, original packaging with all paperwork. 
  • Used parts are non-returnable. They are guaranteed to be in working condition upon purchase but the lifespan of such parts cannot be warranted past the receivature of the items. 

-SE "Test Drive" Policy:
  • If you are dissatisfied with the purchase of your -SE strapping tool, including but not limited to C-SE, RCD-SE, T-SE. then you can return your item for a full refund within 7 days.
  • Within 7 business days of receiving your new tool, you will be required to call and request an RMA number to return your product.
  • If when your return is completed there is damage to the tool, you will be contacted to either complete the purchase of this tool, or a fee will be applied in the value of 20% to fix the tool and finish your return.
  • Customer is responsible for all freight charges whether a "test drive" return or a standard return
  • All items must be accompanied by an RMA number (Return of Material goods Authorization)
  • All tools must be in original box, with included packaging and paperwork.

Please contact us directly to be issues an RMA number

Phone: 877-862-6699
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